Privacy Policy

Root & Wing ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

Contact Form: When you reach out through our contact form, we collect your name, email address, phone number (if provided), and the contents of your message.

Booking Information: When you book a reading through our website, we collect your name, email address, phone number, your preferred reading format (Zoom, email, or text), and appointment details through Wix Bookings.

Payment Information: Payments for readings are processed securely through our connected Wix payment provider. We do not directly store your full payment card details; this information is handled by our payment processor in accordance with their own security and privacy practices.

Automatically Collected Information: Like most websites, we may use standard analytics and cookies (such as those provided by Wix) to understand website traffic and improve user experience. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information collected to:

Schedule, confirm, and manage your readings
Communicate with you about your booking or inquiry
Process payment for services
Improve our website and services
Respond to questions or requests

Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our website and business, including Wix (our website and booking platform) and our payment processor, solely for the purpose of providing our services to you.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and maintain business records.

Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to any legal or contractual retention requirements.

Confidentiality of Readings

Please note that the content of your reading itself is treated separately, and with additional care, as described in our Disclaimer and Cancellation & Refund Policy.

If you have any questions about this Privacy Policy, please reach out through the Contact page.